We continually strive to provide you with a high standard of service. We welcome your feedback regarding all aspects of our services. Your suggestions and ideas will help us improve our service to you. Occasionally things may go wrong, and if you let us know, then we have the opportunity to put it right.
You should expect most comments to be answered within ten working days.
It is easier to answer complaints if you put these in writing and state:-
• your name and address
• the time and date of the occurrence
• the bus service number and destination
• the bus stop involved
• bus fleet number or registration number if possible
• brief details of what happened; enclose your ticket if you can
We will investigate all your comments thoroughly, and take corrective action where appropriate.
Write to us ....
Thamesdown Transport Limited, Barnfield Road, SWINDON, SN2 2DJ.
Ring us ....
Customer Helpline, Mondays to Fridays 0830 - 2000.
E-mail us ....
Use the Feedback form to contact Thamesdown Transport.
Follow us on @thamesdown
Bus Users UK
Bus Users UK represents bus passengers. They aim to help communication between bus users and the people that provide your bus service. They organise Bus Users' Surgeries around the country, set up local groups of bus users and campaign on behalf of bus passengers. You can join Bus Users UK as an individual member, further details on www.bususers.org
Bus Users UK can also help out if something unsatisfactory happens on your bus journey, whether you're a member or not.
If you have a problem on a Thamesdown bus please contact Thamesdown in the first instance - email@example.com
If you feel that it has not been resolved to your satisfaction, contact Bus Users UK - firstname.lastname@example.org - giving them as much detail as you can.
They will take things further for you. If they can't resolve it, they are partners in the Bus Appeals Body who will issue a decision about your difficulty.
Bus Users UK, PO Box 119, SHEPPERTON, TW17 8UX.